August 24, 2009 — This one has been sticking in my craw now for few days. Remember the days when you could call a business or a company or a doctors office and get to talk to a real live person almost right away. Of course you don't...you probably are not old enough to remember that as it hasn't been that way for eons it seems. No for a very long time now, when you call one of those places I mentioned you have to suffer through an elaborate menu system that is sometimes provided by a computer generated voice or maybe an actual recording of a human being. It seems they experience so much joy in creating 14 different menus needing explanation and guidance. The number 14 sticks in my mind here because one of my brothers always said I was the only guy he knew who had been married 14 times. Now that is close, but still a bit of an exaggeration. Anyway, I digress.
This past Thursday I began trying to change a doctor appointment I have. When I called this doctors office, I got the usual recording and literally spent 3 minutes or so listening to a recording before I got to the part of the menu I needed. I finally got to press "201" so I could leave a message for so and so to return my call. On Friday morning I tried again because I had not received a call back from Thursday. I waited through the same menu of course and again pressed "201" and left a message. I don't know why they go through all the trouble to record a menu system because they don't ever follow through with what they say or so it seems sometimes. I think it's all about just wanting to use the technology and so that ol' whats her name can use her cell and listen to herself explaining the menu and giggling over it all. To me it's all damn frustrating!
So, here is the plan. This morning I am driving to this doctors office and dealing with these folks face-to-face. I know I'll be able to get my appointment changed and get some coordination taken care of that will be necessary so that the appointment time with the doctor will be beneficial. i.e., not waste his time and mine. I intend to even drop a comment about their nice phone system and how they ignore it. Oh I'll be nice about it, but they damn sure are going to get a comment about it from me. I know technology is nice, but sometimes I long for the days when things weren't quite so "techie" if you know what I mean. Anyway, I'll get things taken care of and...it's what really matters!
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